Item List

Policy Overview
At JD Aesthetics Training Academy Limited, we are dedicated to providing high-quality education and training services that foster an optimal learning environment for all students. This Centre Management Policy outlines the principles and procedures that govern the operation, management, and administration of our training centre. The policy ensures that we meet regulatory requirements, maintain high standards, and provide an effective, safe, and supportive environment for both learners and staff.

1. Scope and Purpose
This policy applies to all aspects of the management and operation of JD Aesthetics Training Academy Limited’s training centre(s), including staff management, learner support, health and safety, quality assurance, and regulatory compliance. The aim of the policy is to:
Ensure the effective operation of the training centre.
Provide clear guidelines for the management and administration of training programs.
Ensure a positive, safe, and supportive learning environment for all learners.
Meet and exceed all regulatory and accreditation requirements.
Maintain high standards of service and continuous improvement.

2. Centre Management Structure
The effective management of JD Aesthetics Training Academy Limited’s training centre(s) involves a clearly defined management structure:
Centre Manager: The Centre Manager is responsible for the day-to-day operation of the training centre, overseeing all aspects of its functioning, including learner recruitment, staff coordination, scheduling, and compliance.
Program Coordinators: Program Coordinators are responsible for the administration of specific training programs, including organizing assessments, liaising with learners and assessors, and ensuring program content and delivery are consistent with the learning objectives.
Training and Assessment Staff: Trainers and assessors are responsible for delivering training content, assessing learners’ progress, and providing feedback.
Support Staff: Support staff provide administrative assistance, including learner registration, handling inquiries, maintaining records, and managing logistical aspects of training delivery.

3. Learner Support and Welfare
JD Aesthetics Training Academy Limited is committed to ensuring that all learners receive the support they need to succeed in their studies. This includes:
Induction: All learners will undergo a thorough induction at the start of their program, which covers course expectations, assessment methods, health and safety procedures, and available support services.
Learning Support: Additional learning support will be provided for learners with special needs, including reasonable adjustments during assessments or for learners who require additional resources.
Personal Support: Counselling or guidance services will be made available to learners facing personal challenges that may affect their learning. We aim to provide a supportive environment where learners can seek help when needed.
Tutoring and Mentoring: Learners can access tutoring or mentoring services to assist them with their studies. This may include one-on-one support with specific learning challenges or guidance on career development.
Regular Monitoring: Learners' progress will be monitored regularly, with opportunities for feedback and intervention if they encounter difficulties in their studies.

4. Health, Safety, and Wellbeing
The health, safety, and wellbeing of both learners and staff are of utmost importance at JD Aesthetics Training Academy Limited. We ensure:
Health and Safety Policies: A robust health and safety policy is in place, and all staff and learners are made aware of the relevant procedures. Regular risk assessments will be conducted to identify and mitigate potential hazards.
First Aid: Adequate first aid facilities and trained personnel will be available on-site to deal with any medical emergencies that may arise.
Safe Learning Environment: We will maintain a clean, well-lit, and safe environment for learning, ensuring that facilities meet health and safety standards.
Wellbeing Programs: Wellbeing initiatives, including stress management resources and wellness activities, will be available to support learners’ overall health.

5. Quality Assurance and Compliance
JD Aesthetics Training Academy Limited is committed to maintaining the highest standards of quality in all aspects of its training provision. The following practices are in place:
Internal Quality Assurance (IQA): The centre will operate an IQA system that ensures that all training and assessment processes are consistently applied, monitored, and improved. This includes regular audits, reviews, and moderation of assessments.
External Quality Assurance (EQA): The centre will cooperate with relevant external bodies and regulators to ensure compliance with national standards, regulatory requirements, and industry best practices.
Continuous Improvement: The centre’s management team will review and improve training programs based on feedback from learners, assessors, and external audits. Data on learner outcomes, assessment results, and learner satisfaction will be used to inform decisions for improvement.
Accreditation and Certification: JD Aesthetics Training Academy Limited will ensure that all courses and programs are appropriately accredited and that learners receive valid certification upon completion.

6. Staff Recruitment, Development, and Retention
The success of JD Aesthetics Training Academy Limited’s training programs depends largely on the quality of its staff. To ensure high standards:
Recruitment: Staff will be recruited based on their qualifications, experience, and suitability for the roles they will undertake. All staff involved in training or assessment will be appropriately qualified and experienced to deliver the programs.
Professional Development: Ongoing professional development opportunities will be provided for staff, including training on new technologies, assessment techniques, industry developments, and learner support strategies.
Performance Management: Regular performance reviews will be conducted to assess staff effectiveness and identify areas for professional development. Staff will receive feedback and support to help them improve and succeed in their roles.

7. Communication and Information Management
Clear communication is essential for the smooth operation of the training centre:
Internal Communication: Regular team meetings will be held to ensure that all staff are informed about operational matters, learner progress, policy updates, and other relevant information.
Learner Communication: Learners will be provided with clear and timely information about their programs, assessments, and any changes to scheduling or procedures. This will be communicated through noticeboards, emails, and the centre’s online platforms.
Record Keeping: All learner records, including assessment results, attendance, and feedback, will be securely stored and maintained in compliance with data protection regulations. Learners have the right to access their records upon request.

8. Monitoring and Review of the Centre’s Performance
To ensure the effective management and continued improvement of the training centre, JD Aesthetics Training Academy Limited will:
Conduct Regular Reviews: Regular reviews of the centre’s operation, including learner satisfaction, staff performance, and financial sustainability, will be carried out. These reviews will inform strategic planning and operational adjustments.
Feedback Mechanisms: Learners, staff, and other stakeholders will be encouraged to provide feedback on their experiences, which will be used to identify areas for improvement.
Action Plans: Based on reviews and feedback, action plans will be developed and implemented to address any areas requiring improvement.

9. Record Keeping and Documentation
All documentation related to the management of the training centre, including learner records, staff performance, health and safety reports, and quality assurance audits, will be securely stored and accessible for review.
Records will be maintained in compliance with relevant data protection laws and will be kept for the required duration.

10. Policy Review
This Centre Management Policy will be reviewed annually to ensure its relevance and effectiveness. Any changes will be communicated to staff and learners promptly.

For further information or queries regarding the Centre Management Policy, learners and staff are encouraged to contact the Centre Manager or relevant department at JD Aesthetics Training Academy Limited.

Policy Overview
JD Aesthetics Training Academy Limited is committed to protecting the privacy and security of personal data provided by learners, staff, and other stakeholders involved in our education and training programs. This Data Protection Policy outlines our commitment to comply with relevant data protection laws and best practices, including the General Data Protection Regulation (GDPR), and to ensure that personal data is handled responsibly and ethically throughout our operations.

1. Purpose of the Data Protection Policy
This policy establishes the guidelines and principles that JD Aesthetics Training Academy Limited will follow to:
Ensure compliance with data protection laws and regulations.
Safeguard personal data held by the company.
Outline the rights of individuals whose personal data we collect and process.
Set clear expectations for how personal data will be collected, used, stored, and disposed of.

2. Scope of the Policy
This Data Protection Policy applies to all personal data processed by JD Aesthetics Training Academy Limited in the course of delivering education and training services. It covers personal data collected from learners, staff, suppliers, contractors, and any other stakeholders involved in our operations, including:
Personal details (e.g., names, addresses, contact information)
Employment and qualification details (for staff)
Learning records (e.g., assessment results, attendance)
Financial information (e.g., tuition fees, payment records)
Any other personal data required for training and education purposes

3. Legal Basis for Data Processing
JD Aesthetics Training Academy Limited will ensure that personal data is processed only when a valid legal basis exists under the GDPR. The key legal bases for processing personal data may include:
Consent: Obtained from individuals for specific purposes (e.g., subscribing to newsletters or participating in surveys).
Contractual Necessity: Processing necessary to fulfill a contract (e.g., delivering training courses, processing payments).
Legal Obligation: Processing required to comply with legal or regulatory obligations (e.g., maintaining learner records for accreditation purposes).
Legitimate Interests: Processing for legitimate business purposes, provided this does not override the rights and freedoms of individuals (e.g., marketing and communications related to educational services).

4. Principles of Data Processing
JD Aesthetics Training Academy Limited will adhere to the following principles when processing personal data:
Lawfulness, Fairness, and Transparency: Personal data will be processed lawfully, fairly, and in a transparent manner.
Purpose Limitation: Personal data will only be collected for specified, legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Data Minimization: Only personal data that is necessary for the intended purpose will be collected.
Accuracy: Personal data will be kept accurate and up to date. Any inaccuracies will be rectified or erased without delay.
Storage Limitation: Personal data will be stored in a form which allows identification of individuals for no longer than necessary for the purposes of processing.
Integrity and Confidentiality: Personal data will be processed in a manner that ensures its security, using appropriate technical and organizational measures to prevent unauthorized access, disclosure, or loss.

5. Types of Personal Data We Collect
We collect and process the following types of personal data for educational and training purposes:
Learners:
Name, contact information (address, email, phone number)
Date of birth, gender, nationality
Academic background and qualifications
Course registrations, attendance records, assessments, and grades
Payment information related to course fees
Special requirements for learning support, if applicable
Staff:
Name, contact information, job title, and employment details
Qualifications, training records, and performance appraisals
Salary and payment information
Emergency contact details
Records related to health and safety (e.g., medical conditions, if relevant)
Other Stakeholders:
Names and contact details of suppliers, contractors, and partners
Correspondence, contracts, and other related business information

6. How We Use Your Personal Data
We use personal data for the following purposes:
For Learners:
Registering and processing course enrollments.
Managing and supporting learners during their courses.
Administering assessments, feedback, and certifications.
Processing payments and managing financial records.
Providing learner support services.
Complying with regulatory and accreditation requirements.
For Staff:
Managing employment-related information, including contracts, payroll, and performance evaluations.
Providing necessary training and professional development opportunities.
Ensuring health and safety compliance.
For Other Stakeholders:
Managing business relationships and contracts.
Processing payments and managing financial transactions.

7. Data Sharing and Third-Party Processors
JD Aesthetics Training Academy Limited may share personal data with third parties in the following circumstances:
Service Providers: We may share personal data with third-party service providers (e.g., IT support, payment processors, and administrative services) who assist us in delivering our education and training services. These third parties are required to process personal data in accordance with our instructions and applicable data protection laws.
Regulatory Authorities: We may be required to share personal data with regulatory bodies, accrediting organizations, or law enforcement agencies to comply with legal or regulatory obligations.
Business Transfers: In the event of a merger, acquisition, or other business restructuring, personal data may be transferred to new owners or entities, subject to applicable laws and data protection rights.

8. Data Retention
JD Aesthetics Training Academy Limited will retain personal data for no longer than necessary to fulfil the purposes for which it was collected or as required by law. Retention periods will vary depending on the nature of the data and the specific educational or training service provided. For example:
Learner Records: We will retain learner records (such as assessment results and certifications) for a minimum of 6 years, in compliance with industry regulations.
Staff Records: Staff records will be retained for the duration of employment and for a minimum of 6 years after employment ends, depending on legal or contractual requirements.

9. Data Subject Rights
Individuals have the following rights regarding their personal data:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
Right to Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to request that your personal data be transferred to another organization in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data in certain circumstances (e.g., for direct marketing purposes).
To exercise any of these rights, please contact us using the details provided below.

10. Data Security
We take appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Using encryption and secure servers for storing personal data.
Restricting access to personal data to authorized personnel only.
Regularly reviewing and updating security procedures to address potential threats.

11. Data Breach Notification
In the event of a data breach that could pose a risk to the rights and freedoms of individuals, JD Aesthetics Training Academy Limited will notify the relevant supervisory authority within 72 hours and will inform affected individuals where necessary.

12. Review and Updates to the Data Protection Policy
This Data Protection Policy will be reviewed regularly to ensure it remains compliant with applicable laws and regulations and reflects best practices. Any changes to the policy will be communicated to all relevant stakeholders.

13. Contact Information
If you have any questions or concerns regarding this Data Protection Policy or wish to exercise your data protection rights, please contact us:
Email: jdaesthetics.cheshire@gmail.com
Phone: 07712106586

Policy Overview
At JD Aesthetics Training Academy Limited, we are committed to protecting the privacy and confidentiality of personal data collected during the provision of our education and training services. This Privacy Policy outlines how we collect, use, store, and protect the personal information of learners, staff, and other individuals associated with our programs. We ensure that all personal data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect
We collect a range of personal information in the course of delivering education and training services. This information is necessary for the effective administration and management of training programs. The types of personal data we may collect include:
Personal Identification Information: Name, date of birth, gender, contact details (e.g., address, email address, phone number).
Educational Information: Academic records, qualifications, enrollment details, training course progress, assessments, and results.
Health and Safety Information: Details about any medical conditions or disabilities that may affect learning, special accommodations required, or other health-related information (when necessary for the provision of training).
Payment Information: Bank account details, payment history, and financial information related to course fees and other transactions.
Communications Data: Correspondence with learners or staff, such as emails, phone calls, or messages.

2. How We Use Your Information
We use the personal data we collect for the following purposes:
Providing Training and Educational Services: To register learners for courses, manage their progress, issue certifications, and ensure that learning outcomes are achieved.
Communication: To contact learners, staff, or stakeholders about course information, schedules, updates, and important notices related to the training program.
Health and Safety: To ensure that learners’ health and safety needs are met, including any special accommodations required.
Compliance with Legal and Regulatory Requirements: To meet legal and contractual obligations, including providing information to regulatory bodies, accreditation agencies, or exam boards.
Improvement of Services: To analyze feedback and improve the quality of training programs, resources, and learner support.
Financial Administration: To process payments, manage billing, and maintain financial records related to the provision of educational services.

3. Legal Basis for Processing Data
Under the GDPR, we must have a legal basis for processing personal data. For the purposes outlined above, we rely on the following legal grounds:
Contractual Necessity: Processing of personal data is necessary to fulfill our contractual obligations to provide educational services to learners.
Legal Obligation: We may process personal data to comply with legal requirements, such as reporting to regulatory bodies or tax authorities.
Legitimate Interests: In some cases, we may process personal data for legitimate interests, such as improving our services or responding to inquiries.
Consent: We may seek explicit consent for the processing of sensitive data, such as health information, where applicable.

4. How We Protect Your Information
We take the protection of personal data seriously and implement a range of measures to ensure its security:
Physical Security: Our premises are secure, and access to personal data is restricted to authorized personnel only.
Technical Security: We use encryption, secure servers, and firewalls to protect personal data from unauthorized access or breaches.
Access Control: Only employees and authorized personnel who need access to personal data to carry out their duties are permitted to access it.
Data Minimization: We collect only the minimum amount of personal data required to meet our obligations and services.
Training and Awareness: Staff members receive training on data protection and confidentiality to ensure they handle personal data responsibly.

5. Sharing Your Information
We will not share your personal data with third parties unless:
You Give Us Consent: We may share personal data with third parties if you have explicitly consented to it (for example, sharing contact details with course partners or external exam bodies).
Legal or Regulatory Requirements: We may share personal data to comply with a legal obligation or regulatory requirement, such as reporting to accreditation bodies or government agencies.
Service Providers: We may engage third-party service providers (e.g., payment processors, IT services) to assist with certain operations. These third parties are bound by confidentiality agreements and are required to comply with data protection laws.
We will not sell, rent, or otherwise disclose your personal data to third parties for marketing purposes.

6. Your Rights Regarding Your Data
Under data protection law, you have certain rights regarding your personal data, including:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal data.
Erasure: You can ask us to delete your personal data, subject to certain conditions (e.g., if we no longer need it for the purposes it was collected).
Restriction: You can request that we restrict the processing of your personal data in certain circumstances (e.g., if you contest the accuracy of the data).
Portability: You have the right to request a copy of your personal data in a commonly used, machine-readable format for transfer to another organization.
Objection: You can object to the processing of your personal data in certain situations, including direct marketing.
Withdrawal of Consent: Where we rely on your consent for processing, you have the right to withdraw your consent at any time.
If you wish to exercise any of these rights, please contact us using the contact details provided below.

7. Retention of Personal Data
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer required, it will be securely deleted or anonymized.
For example, learner records may be retained for a minimum period to meet regulatory or certification requirements but will be securely deleted or archived once that period has passed.

8. Cookies and Tracking
We use cookies and similar tracking technologies on our website to enhance the user experience and improve our services. For detailed information on how we use cookies, please refer to our [Cookies Policy].

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When changes are made, we will update the “Last Updated” date at the top of the policy and notify individuals where appropriate.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Data Protection Officer: Joanne Daley
Email: jdaesthetics.cheshire@gmail.com
Phone: 07712106586

Policy Overview
At JD Aesthetics Training Academy Limited, we are committed to ensuring that all learners are safe and supported throughout their education and training. This Safeguarding Learner Policy outlines our approach to protecting learners from harm, abuse, and neglect, and provides guidance on how we prevent and respond to safeguarding concerns. Our goal is to create a safe, inclusive, and respectful learning environment where all learners feel secure, valued, and able to thrive.
This policy aligns with our responsibilities under relevant safeguarding legislation, including the Children Act 1989, the Safeguarding Vulnerable Groups Act 2006, the Protection of Freedoms Act 2012, and the Keeping Children Safe in Education (KCSIE) guidelines. It also reflects our duty of care to all learners, including vulnerable adults, ensuring that any safeguarding concerns are addressed promptly and effectively.

1. Purpose of the Policy
The purpose of this policy is to:
Ensure that JD Aesthetics Training Academy Limited provides a safe environment for all learners.
Outline the procedures for safeguarding and the prevention of abuse, neglect, and exploitation.
Ensure that staff are aware of their responsibilities and are trained to identify and respond to safeguarding concerns.
Detail the procedures for reporting safeguarding concerns and how we will respond to them.
Promote a culture of respect, inclusion, and well-being for all learners.

2. Scope of the Policy
This policy applies to:
All learners enrolled in education and training programs offered by JD Aesthetics Training Academy Limited, including full-time, part-time, and distance learners.
All staff, including trainers, assessors, administrative staff, and any third-party contractors or volunteers working with learners.
Parents or guardians of learners, when applicable, who are involved in the safeguarding process.
This policy covers safeguarding issues related to the following:
Abuse: Physical, emotional, sexual abuse, and neglect.
Bullying: Any form of bullying, whether verbal, physical, or cyberbullying.
Mental Health: Concerns regarding the mental and emotional well-being of learners.
Radicalization and Extremism: Protecting learners from the risks associated with radicalization and extremism (in line with the Prevent Duty).
Online Safety: Safeguarding learners from online risks, including cyberbullying, exploitation, and exposure to harmful content.
Substance Misuse: Addressing concerns related to alcohol, drugs, and other substances that may impact a learner's safety or well-being.

3. Key Principles
Learner-Centered Approach: The safety and well-being of learners are our priority. We will always act in the best interests of the learner and provide appropriate support.
Zero Tolerance to Abuse: We have a zero-tolerance policy towards any form of abuse, neglect, or harm.
Confidentiality: All safeguarding concerns will be handled with confidentiality, and information will only be shared on a need-to-know basis with relevant authorities or professionals.
Prevention: We will actively promote safeguarding awareness and provide training to prevent harm and abuse from occurring.
Clear Reporting Channels: We will ensure that learners, staff, and others know how to report safeguarding concerns and are supported throughout the process.
Partnership with Authorities: We will work closely with external safeguarding agencies, such as social services and the police, to ensure that concerns are addressed appropriately.

4. Safeguarding Roles and Responsibilities
Designated Safeguarding Lead (DSL): JD Aesthetics Training Academy Limited will appoint a Designated Safeguarding Lead who is responsible for overseeing safeguarding policies, training staff, and ensuring that concerns are managed effectively. The DSL will be the first point of contact for safeguarding issues.
Safeguarding Team: In addition to the DSL, a team of safeguarding officers will be designated to provide support, manage referrals, and ensure that safeguarding concerns are acted upon.
All Staff: Every member of staff has a responsibility to recognize and report safeguarding concerns. All staff must participate in safeguarding training, be familiar with this policy, and know how to escalate concerns to the safeguarding team.

5. Recognizing Signs of Abuse and Harm
JD Aesthetics Training Academy Limited will provide staff with training on how to recognize the signs of abuse, neglect, or other safeguarding concerns. Common signs of abuse or harm may include:
Physical Signs: Unexplained injuries, bruises, cuts, burns, or fractures.
Behavioral Signs: Withdrawal, anxiety, depression, aggression, or sudden changes in behavior.
Emotional Signs: Low self-esteem, excessive fear or anxiety, emotional instability.
Neglect: Malnutrition, poor hygiene, lack of appropriate clothing, or signs of insufficient care.
Sexual Abuse: Inappropriate sexual behavior or language, fear of certain individuals or places.
Online Risks: Excessive screen time, inappropriate content, online harassment, or engagement with potentially harmful individuals.
Staff should also be aware of signs of radicalization and extremism and report any concerns in line with the Prevent Duty.

6. Reporting Safeguarding Concerns
Any safeguarding concerns must be reported promptly to the Designated Safeguarding Lead (DSL) or a member of the safeguarding team. The following process should be followed:
Reporting: Concerns should be reported immediately, either verbally or in writing, using the designated safeguarding reporting forms.
Initial Assessment: The DSL will assess the concern and decide whether further action is needed, including referral to external agencies, such as social services or the police.
Record Keeping: All safeguarding concerns, reports, and actions taken will be documented securely and confidentially.
Response: The DSL will coordinate any necessary actions, including providing support to the learner and liaising with external safeguarding authorities where required.

7. Support for Learners
JD Aesthetics Training Academy Limited is committed to providing support to learners who may be at risk or experiencing safeguarding issues. Support may include:
Access to Counselling Services: Offering access to professional counseling or mental health services.
Referral to External Agencies: Referring learners to appropriate safeguarding agencies, such as social services or healthcare providers.
Specialist Support: Providing additional support, such as mentorship, a learning support assistant, or tailored learning resources, for learners who require it.
Creating a Safe Environment: Providing an environment where learners feel safe to express concerns and receive support from staff.

8. Training and Awareness
To ensure that all staff are well-equipped to handle safeguarding concerns, JD Aesthetics Training Academy Limited will:
Regular Safeguarding Training: Provide all staff with regular training on safeguarding, including how to recognize signs of abuse, how to report concerns, and how to support learners at risk.
Induction Training: Ensure that all new staff receive safeguarding training as part of their induction process.
Ongoing Awareness: Promote safeguarding awareness through regular updates and information sessions for staff and learners.

9. Confidentiality and Information Sharing
All safeguarding concerns will be treated with the utmost confidentiality. However, it is important to note that safeguarding issues may require the sharing of information with external agencies to protect the welfare of the learner. Information will only be shared on a need-to-know basis with the appropriate authorities, and staff will always inform learners about the need to share information where possible.

10. Safeguarding and Recruitment
As part of our commitment to safeguarding, JD Aesthetics Training Academy Limited will ensure that:
Safer Recruitment Practices: We follow rigorous recruitment procedures to ensure that all staff, including trainers, assessors, and volunteers, are suitable to work with learners.
Disclosure and Barring Service (DBS) Checks: All staff and volunteers will undergo DBS checks to assess whether they have any criminal convictions or history that would make them unsuitable for working with vulnerable groups.

11. Review of Policy
This Safeguarding Learner Policy will be reviewed annually to ensure it remains effective and compliant with current safeguarding regulations and best practices. Any changes will be communicated to staff and learners as appropriate.

12. Contact Information
If you have any safeguarding concerns or need support, please contact:
Designated Safeguarding Lead (DSL): Joanne Daley
Email: jdaesthetics.cheshire@gmail.com
Phone: 07712106586

Procedure for Education and Training

Policy Overview
At JD Aesthetics Training Academy Limited, the health, safety, and wellbeing of our learners, staff, and visitors are of the utmost importance. We are committed to providing a safe and healthy learning environment for all individuals involved in our education and training programs. This Health and Safety Policy outlines our commitment to meeting and exceeding legal health and safety requirements while ensuring that all learners, staff, and stakeholders can work and learn in an environment free from harm.

1. Purpose of the Health and Safety Policy
The purpose of this policy is to:
Ensure the health, safety, and wellbeing of all learners, staff, contractors, and visitors to our training facilities.
Provide clear procedures for identifying, assessing, and managing health and safety risks in the education and training environment.
Comply with relevant health and safety legislation and best practices.
Promote a culture of safety and personal responsibility among all individuals engaged in our programs.

2. Scope of the Policy
This Health and Safety Policy applies to all JD Aesthetics Training Academy Limited staff, learners, and visitors while on our premises or participating in any of our training programs, both on-site and off-site (if applicable). It covers:
Health and safety in training environments (classrooms, clinics, practical sessions, etc.).
General workplace safety (including administrative and office areas).
Specific safety considerations related to the aesthetics industry (e.g., the use of chemicals, equipment, and hygiene standards).
Procedures for reporting accidents, incidents, and hazards.

3. Responsibilities
3.1 Employer Responsibilities (JD Aesthetics Training Academy Limited)
Provide a Safe Environment: We will ensure that our facilities are safe and free from health hazards for all staff and learners. This includes proper maintenance of equipment and cleanliness.
Compliance with Legislation: JD Aesthetics Training Academy Limited will comply with all relevant health and safety laws and regulations, including the Health and Safety at Work Act 1974 and any industry-specific safety requirements.
Risk Assessments: We will carry out regular risk assessments to identify and mitigate potential risks in the learning environment and during practical training activities.
Training and Instruction: We will provide all staff and learners with the necessary health and safety training to ensure they are aware of safety procedures and emergency protocols.
Monitoring and Reporting: We will regularly monitor health and safety practices and ensure compliance with this policy. Any accidents, incidents, or near misses will be recorded and investigated.
3.2 Staff Responsibilities
Adhere to Health and Safety Procedures: All staff, including trainers and assessors, are responsible for following the health and safety procedures set out by JD Aesthetics Training Academy Limited.
Promote Safety in Training: Trainers are responsible for ensuring that learners are aware of safety risks, receive appropriate safety training, and adhere to health and safety protocols during practical sessions.
Monitor Learner Wellbeing: Trainers and staff must monitor the wellbeing of learners, ensuring they follow safety guidelines and report any hazards or concerns.
Report Hazards: Staff must immediately report any hazards or unsafe conditions to the designated health and safety officer.
3.3 Learner Responsibilities
Follow Safety Guidelines: All learners are required to follow the health and safety instructions provided during training sessions, including safety protocols related to equipment, chemicals, and personal protective equipment (PPE).
Report Hazards: Learners must immediately inform staff of any hazards, unsafe conditions, or incidents that occur during training.
Use Equipment Properly: Learners must use all equipment provided to them in a safe manner, as demonstrated during training sessions, and must not operate equipment they have not been trained on.

4. Health and Safety Procedures
4.1 Risk Assessments
Risk assessments will be conducted for all training activities, including classroom-based learning and practical sessions. These assessments will identify potential risks such as exposure to chemicals, equipment use, fire hazards, and manual handling risks.
Risk assessments will be reviewed regularly to ensure they remain up-to-date and relevant, particularly if there are changes in training practices, equipment, or regulations.
Findings from risk assessments will be documented, and any necessary actions to mitigate identified risks will be implemented.
4.2 Emergency Procedures
In the event of an emergency (such as fire, medical emergency, or accident), the following procedures will be followed:
First Aid: Trained first aiders are available on-site at all times. Learners and staff will be informed of the location of first aid kits and emergency contacts.
Fire Safety: Fire safety procedures will be clearly communicated to all staff and learners, including the location of fire exits, alarms, and assembly points. Fire drills will be conducted regularly.
Medical Emergencies: In the event of a medical emergency, immediate first aid will be provided, and, if necessary, emergency medical services will be contacted. Any medical conditions relevant to the learner (e.g., allergies, asthma) should be disclosed to trainers at the start of training.
4.3 Personal Protective Equipment (PPE)
Appropriate PPE will be provided to learners and staff based on the activities being conducted (e.g., gloves, aprons, face shields, etc.).
PPE must be worn at all times during practical sessions where it is required. Trainers will ensure that learners are instructed on the correct use of PPE and any other safety measures required.
The condition of PPE will be regularly monitored, and damaged or worn-out equipment will be replaced immediately.
4.4 Safe Equipment Use and Maintenance
All equipment used in training, including tools, machinery, and aesthetic devices, will be maintained in good working condition.
Learners will receive instruction on the proper use of equipment and must follow safety guidelines for each device.
Equipment will be regularly inspected and maintained by qualified personnel, and any faulty equipment will be removed from use immediately.
4.5 Handling Hazardous Materials
All chemicals, products, or materials used during training (e.g., for skin treatments, cleaning, or sterilization) will be handled according to safety guidelines, including storage, labeling, and disposal requirements.
Material Safety Data Sheets (MSDS) will be provided for all chemicals, and staff will ensure learners are trained on the safe handling of these materials.

5. Health and Safety Training
Induction: All new staff and learners will receive health and safety training as part of their induction, which will cover general safety guidelines, emergency procedures, equipment use, and specific risks related to aesthetics practices.
Ongoing Training: Regular refresher training will be provided to all staff and learners to ensure they remain aware of and compliant with health and safety procedures.
Specialized Training: Trainers and staff will receive additional training on any new safety regulations, equipment, or procedures that may impact their roles.

6. Monitoring and Review
Health and Safety Audits: Regular health and safety audits will be conducted to assess the effectiveness of this policy and identify any areas for improvement.
Accident Reporting and Investigation: All accidents or near misses must be reported using the designated incident reporting procedure. Investigations will be carried out to determine the cause and to prevent recurrence.
Continuous Improvement: The Health and Safety Policy and procedures will be reviewed regularly to ensure they remain effective and compliant with relevant legislation.

7. Reporting Concerns
Any concerns or suggestions related to health and safety should be reported to the designated Health and Safety Officer or manager. All individuals have the right to raise concerns without fear of reprisal, and all reports will be taken seriously and investigated.

8. Contact Information
For any health and safety-related inquiries or to report hazards or incidents, please contact:
Health and Safety Officer: Joanne Daley
Email: jdaesthetics.cheshire@gmail.com
Phone: 07712106586

Policy Overview
At JD Aesthetics Training Academy Limited, we are committed to providing high-quality education and training experiences for all learners. We recognize that, from time to time, learners or other stakeholders may have concerns or complaints about their experience with our training services. This Complaint Policy ensures that such concerns are handled fairly, promptly, and transparently, and that we take appropriate steps to address any issues raised. Our aim is to continually improve our services based on feedback and to provide a supportive and responsive environment for all learners.

1. Scope and Purpose
This policy applies to all learners, staff, and other relevant stakeholders involved in education and training programs at JD Aesthetics Training Academy Limited. The policy aims to:
Provide a clear and structured process for raising and resolving complaints.
Ensure that complaints are handled impartially and in a timely manner.
Maintain transparency in the complaint resolution process.
Identify areas for improvement and take corrective action where necessary.
Ensure that all stakeholders are aware of their rights and responsibilities when submitting a complaint.

2. Definition of a Complaint
A complaint is defined as an expression of dissatisfaction or concern regarding:
The quality of the training or educational services provided by JD Aesthetics Training Academy Limited.
The conduct of staff, assessors, or trainers.
The facilities, resources, or environment provided for learning.
Issues related to assessments, including grading, feedback, or the assessment process.
Any other aspect of the learner experience that does not meet the learner’s expectations or requirements.
Complaints can be related to specific incidents, systemic issues, or dissatisfaction with the outcome of an assessment.

3. Principles of the Complaint Process
The following principles will guide the handling of complaints:
Fairness: Complaints will be handled impartially, and all parties will be given an opportunity to present their case.
Confidentiality: The complaint process will be handled with discretion, and confidentiality will be maintained wherever possible.
Timeliness: Complaints will be addressed promptly, with clear communication throughout the process.
Transparency: The complainant will be kept informed of the progress and outcome of their complaint.
Non-retaliation: Complainants will not face retaliation or disadvantage for raising a concern or complaint.

4. Procedure for Making a Complaint
Learners or stakeholders wishing to submit a complaint should follow the steps outlined below:
4.1 Stage 1: Informal Resolution
Step 1: The complainant should first attempt to resolve the issue informally by speaking directly with the relevant staff member (e.g., assessor, trainer, or course coordinator) involved in the situation.
Step 2: The complainant should clearly explain their concern and attempt to reach an amicable resolution. Many issues can be resolved at this stage with open communication and clarification.
Step 3: If the issue is resolved informally, no further action is required, and the complaint is considered closed.
4.2 Stage 2: Formal Complaint
If the complaint is not resolved informally, the complainant can submit a formal written complaint to the Centre Manager or the designated complaints officer.
Step 1: The written complaint should include:
The complainant’s name, contact information, and role (e.g., learner, staff member, etc.).
A clear description of the complaint, including relevant dates, persons involved, and specific details of the issue.
Any supporting evidence (e.g., emails, documentation, photos).
The desired outcome or resolution.
Step 2: The Centre Manager will acknowledge receipt of the formal complaint within 5 working days and will begin the investigation into the matter.
Step 3: The Centre Manager or complaints officer will investigate the complaint by gathering relevant information, interviewing involved parties, and reviewing any supporting documentation.
Step 4: A resolution or response will be provided to the complainant within 15 working days of receiving the formal complaint. If more time is needed to investigate, the complainant will be informed of the expected timeline.
4.3 Stage 3: Appeal of Decision
If the complainant is not satisfied with the outcome of the formal complaint process, they may request an appeal.
Step 1: The complainant must submit a written appeal to the senior management team or the relevant appeals officer within 10 working days of receiving the decision.
Step 2: The appeal should outline the reasons why the complainant believes the original decision was unsatisfactory, including any new information or evidence.
Step 3: The senior management team will review the case and make a final decision within 10 working days. The complainant will be informed in writing of the final decision.

5. Outcome of the Complaint Process
The possible outcomes of the complaint process include:
Complaint Upheld: If the complaint is found to be valid, JD Aesthetics Training Academy Limited will take corrective action to resolve the issue. This may include offering an apology, revising procedures, making adjustments to training materials, or taking disciplinary action where necessary.
Complaint Not Upheld: If the complaint is not upheld, the complainant will be provided with a clear explanation of why the decision was made, along with any supporting evidence or reasoning.
No Further Action: If a complaint is found to be without merit, no further action will be taken, and the matter will be closed.

6. Recording and Confidentiality
All complaints and the actions taken will be documented and stored in a secure and confidential manner.
Only relevant personnel involved in the complaint resolution process will have access to complaint records.
All documentation will be kept for a minimum of three years, in accordance with data protection regulations.

7. Monitoring and Continuous Improvement
Complaints will be monitored and analyzed to identify trends, recurring issues, or areas for improvement in JD Aesthetics Training Academy Limited’s education and training services.
The outcomes of complaints will be reviewed regularly by the senior management team to ensure that appropriate measures are taken to prevent future issues and improve the overall learning experience.
Feedback from complaints will be incorporated into the review and development of training programs, policies, and procedures.

8. Further Action
If a complainant is not satisfied with the outcome of the internal complaint process, they may contact an external body or regulatory authority (if applicable) to seek further resolution.

9. Review of Policy
This Complaint Policy will be reviewed annually to ensure it remains effective, meets regulatory requirements, and reflects best practices. Any updates or changes to the policy will be communicated to staff and learners.

For further guidance on how to make a complaint or if you need assistance during the complaint process, please contact the Centre Manager at JD Aesthetics Training Academy Limited.

Bookings & Payments
All bookings made for training courses at JD Aesthetics Academy are final. Due to the nature of our scheduling and digital access to course materials, we operate a strict non-refundable policy on all courses, training sessions, and masterclasses. By enrolling, you acknowledge that your payment secures both your digital resources and a reserved place on your chosen training date.

We do not offer refunds for:
Change of mind
Scheduling conflicts
Inability to attend due to personal circumstances
Delays in submitting the required documentation or ID

We reserve the right to reschedule training dates due to unforeseen circumstances. In this case, an alternative date will be offered, but no refunds will be issued.

Course Access & Attendance
Access to online course materials is granted only after all onboarding stages have been completed, including the submission of ID, insurance, and credential documentation. It is your responsibility to ensure this is completed prior to your chosen training date.

Failure to attend the practical session without prior written notice will result in full forfeiture of your place and payment. Students arriving late to their practical training may be refused entry and required to rebook at their own expense.

Certification
Certificates are issued only upon:
Completion of all online modules
Attendance and successful participation in the practical session
Compliance with all onboarding requirements

We do not issue partial certifications or letters of attendance for incomplete courses.

Student Conduct
We maintain a professional, supportive learning environment. JD Aesthetics Academy reserves the right to remove any student from a course, without a refund, for behaviour deemed disruptive, disrespectful, or non-compliant with our policies.